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Privacy Policy

Privacy Policy

Last updated: January 15, 2025

This Privacy Policy explains how we collect, use, share, and protect your information when you use the Wasla e-commerce app (the “App”). Please read it carefully. If you do not agree, do not use the App.

We respect your privacy and are committed to protecting your personal data. If you have questions about this policy, you can contact us at info@wasla.com.

1. Information We Collect

We collect three types of information:

  1. What you provide:
  2. Name, email, phone number, password (hashed), and profile details.
  3. Shipping and billing addresses.
  4. Order history, cart contents, payment status, and transaction details.
  5. Wallet balance, loyalty points, and payment references (we do not store full card details).
  6. What we collect automatically:
  7. IP address, device details, operating system, app version, network info, and crash logs.
  8. Location data if you allow it (used for deliveries, maps, and address selection).
  9. Push notification tokens for alerts.
  10. What comes from your activity:
  11. Photos, videos, or files uploaded in chat/support.
  12. Messages exchanged with sellers or delivery staff.
  13. Profile data from social logins (Google, Facebook, Apple).

2. How We Use Your Information

We use your data to:

  1. Manage your account and verify your identity.
  2. Process orders, deliveries, and support requests.
  3. Provide e-commerce features like catalog browsing, cart, wallet, and loyalty system.
  4. Send you updates about orders and services.
  5. Improve app performance and security.
  6. Prevent fraud and abuse.
  7. Analyze usage to enhance the app.

Our use of your data is based on: contract obligations, legitimate business interests, legal requirements, and your consent (for optional features like location services or push notifications).

3. Sharing of Information

We may share information with:

  1. Service providers (cloud hosting, payment gateways, delivery companies, support platforms, analytics tools).
  2. Sellers and delivery personnel (to fulfill orders and deliveries).
  3. Legal authorities (if required by law).
  4. Business partners or buyers (in case of a merger or acquisition).

We never sell your personal data to third parties for marketing.

4. Data Retention

We keep your data only as long as necessary for the purposes outlined here, and as required by law. When no longer needed, data is deleted or anonymized.

5. Your Rights

Depending on your location, you may have rights to:

  1. Access, correct, or delete your data.
  2. Restrict or object to certain processing.
  3. Withdraw consent for optional features.
  4. Transfer your data to another service.

Contact us at privacy@yourcompany.com to exercise these rights. We may verify your identity before responding.

6. App Permissions

  1. Location: For deliveries and address lookup (optional).
  2. Media/Files: For uploading images/files in chat/support.
  3. Notifications: For order and service updates (can be disabled in settings).

7. Cookies and Similar Tech

We use local storage and similar tools to maintain sessions and preferences. Where required, we ask for your consent.

8. International Data Transfers

Your data may be stored or processed outside your country. We use safeguards such as standard contractual clauses when required.

9. Security

We use encryption, access controls, and other measures to protect your data. But no method of online transmission is 100% secure—use the App at your own risk.

10. Children’s Privacy

The App is not for children under 13 (or the age required by local law). We do not knowingly collect data from children. If you think a child has provided data, contact us for deletion.

11. Third-Party Services

The App may link to or integrate with services like maps, payment gateways, or social logins. Your use of those is subject to their own policies.

12. Changes to This Policy

We may update this policy. The “Last updated” date shows when it was last revised. The new version applies as soon as it is published.

13. Contact Us

For questions or requests about this policy:

  1. Email: info@wasla.com
  2. Phone: +201029135672
  3. In-App: Contact support through the App

Region-specific laws: We comply with applicable privacy regulations (e.g., GDPR, CCPA). For details, contact us.

Languages: Available in Arabic and English. Contact us if you need another language version.